Resolved
Pamela D Zjw

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Verified Reviewer
| map-marker Alexandria, Virginia

Resolved: Zero customer service

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Updated by user Nov 11, 2023

Company fixed the issue and I have been provided with apology. Actually they never did contact me nor was I ever able to contact them on the phone. I was able to get someone in their chat finally.

Original review Oct 13, 2023
My air innovations humidifiers do work well but I'm in need of a replacement part. I have called them for weeks with no luck. I even pressed the button for ordering a product which you would think someone would actually answer but no. Online chat doesn't work either. Leaving a voice mail is useless also, no return call.
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Johnette M Aux

Humidifier not working

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Youre going to make me type 100 characters for product it is not working seriously You have already waste of my time my money and my effort
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Loss:
$80
Pros:
  • Worked for a year
Cons:
  • Broken

Preferred solution: Full refund

Carole H Ymw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replacing defective remote that I purchased

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I needed to get a remote control for my air, innovations humidifier. I went on their website and ordered the correct remote and it was delivered without a battery in the remote. We purchased the correct battery, installed it, however, the remote does not operate the humidifier. I have tried to call Air Innovations several times for the past two days and theirmailbox is full. The website is supposed to have a live chat, which is not available! At this point, I am frustrated to see how I can obtain a working remote!
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Loss:
$14
Pros:
  • Humidifier works very well
Cons:
  • Non-reachable customer service

Preferred solution: Working remote control for our humidifier

User's recommendation: Beware of reaching customer service!!

Carole B Fxj

Replacing defective remote that I purchased

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I am trying to get a replacement for a remote for my humidifier. The one that was delivered will not work. Customer service is not responding and the customer chat requires me to put in a credit card number before I start a conversation.
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Preferred solution: Deliver product or service ordered

User's recommendation: No customer friendly

Anonymous

Don't believe the lies

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bought two air innovations fans from qvc both of these fans fell apart the first 6 months, the stand kept falling apart, had to duct tape together, very unsteady they got broken from the stand not holding them up and falling on the floor immediately after turning on from the vibration running, so sad those show hosts on QVC are professional liars and QVC stealing the customers money, yet they keep going, WHO DO THEY KNOW AND PAY OFF, the host can't have any felling of guilt to stand on tv and tell down right lies, knowing the products are rip offs, may they will get karma that they for promoting thieving QVC lies and thieving
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Reason of review:
Bad quality

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